El mi\u00e9rcoles 5 de mayo se realiz\u00f3 exitosamente el primer desayuno del Club CPO, instancia que re\u00fane a los gerentes de procesos de las empresas m\u00e1s relevantes a nivel nacional.<\/p>\n
Dentro de los principales resultados encontrados por el estudio destaca el hecho de que la dificultad de justificar el ROI de las iniciativas BPM es el principal problema a la hora de implementar iniciativas de mejora. Esto se complementa con el hecho de que existe un bajo nivel de madurez para la evaluaci\u00f3n de resultados BPM, al haber un 85% de empresas que no tienen una metodolog\u00eda definida para hacerlo.<\/p>\n
Por otra parte, se encontr\u00f3 que existe una oportunidad para las \u00e1reas de BPM de enfocar sus esfuerzos hacia procesos de servicio al cliente, existiendo la mayor brecha entre la importancia percibida y real que se le da a las iniciativas de mejora de procesos.<\/p>\n
Finalmente, a trav\u00e9s del estudio se constat\u00f3 el hecho de que el \u00e1rea BPM es a\u00fan reciente dentro de las empresas chilenas, <\/span>ya que un 40% de ellas tiene 2 o menos a\u00f1os de existencia. Esto contrasta con la importancia estrat\u00e9gica real del \u00e1rea BPM, lo que nos sugiere que en un corto plazo existe la posibilidad de que se vean fuertemente solicitadas por el resto de las \u00e1reas de negocio para lo cual es necesario que planifiquen la incorporaci\u00f3n de nuevas competencias y servicios para poder satisfacerlas.<\/p>\n \n","protected":false},"excerpt":{"rendered":" El mi\u00e9rcoles 5 de mayo se realiz\u00f3 exitosamente el primer desayuno del Club CPO, instancia que re\u00fane a los gerentes de procesos de las empresas m\u00e1s relevantes a nivel nacional. Dentro de los principales resultados encontrados por el estudio destaca el hecho de que la dificultad de justificar el ROI de las iniciativas BPM es […]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[],"tags":[],"_links":{"self":[{"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/posts\/533"}],"collection":[{"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/comments?post=533"}],"version-history":[{"count":0,"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/posts\/533\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/media?parent=533"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/categories?post=533"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cetiuc.com\/index.php\/wp-json\/wp\/v2\/tags?post=533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}